Item Condition and Quality
We strive to only sell the best pieces and minifigures in our store. All new items are directly from a brand new set or a Pick-A-Brick cup, then quickly sorted, and stored. Minifigures are quickly assembled and bagged, then stored. Each item is handled as little as possible. New items may have very small scratches or scuffs caused by the rubbing together of pieces while stored.
Used items come from a variety of sources, but are all considered to be in good condition unless otherwise noted on the item listing. Broken or damaged pieces will not be listed or sold. Many electronic parts are not tested and are sold “as-is.” We cannot offer refunds for items marked as “Untested” and “Sold As-Is.”
Minfigures are shipped assembled in individual bags (both new and used).
Returns
If the buyer is not satisfied with the product, the buyer pays return shipping and a 20% restocking fee is charged. The remaining balance will be refunded in either store credit or through PayPal (buyers choice). If the product was damaged during shipping, and the buyer purchased insurance, any damaged pieces will be replaced or a refund will be issued.
Damaged or missing parts must be reported within 14 days of package delivery date. We will not honor claims made after this period.
If no insurance coverage is purchased, the buyer is responsible for replacing damaged pieces.
A quote can be requested if you are unsure by email.
Best Regards
Your Gäubricks-Team